PRIVACY STATEMENT
Jennifer Margaret Forson, Right Choice Mortgage Solutions & Right Choice Financial Solutions are bound by the Commonwealth Privacy Act 1988 which set out a number of principles concerning the protection of your personal information.
This Privacy Act Statement sets out important information about privacy protections we extend to your personal information. This statement relates to personal information that you provide to Right Choice Mortgage Solutions via our website.
Your privacy is important
What information do we collect?
How do we collect your personal information?
Why do we collect your personal information?
Direct Marketing
Why do we exchange your information with another organisation?
Disclosure of personal information overseas
Security and storage of your personal information
How long do we keep information about you?
How safe and secure is the information we hold about you?
Online security
If you have a privacy complaint
More information
YOUR PRIVACY IS IMPORTANT
Jennifer Margaret Forson, Right Choice Mortgage Solutions & Right Choice Financial Solutions, understands that the details you provide us with are not only private and personal but that how we collect, use, hold, exchange and protect your information is important to you. It’s imperative that you feel secure whenever you deal with us. It’s also important that you understand how we protect your privacy, as well as how, when and where we may use your personal information. This Privacy Policy is our commitment to you on what our policies towards your privacy are. You can be confident in the fact that we abide by and are bound by the Privacy Act and the Australian Privacy Principles (APPs) for the protection of personal information.
WHAT INFORMATION DO WE COLLECT?
We collect personal information. Personal information means any information or opinion about you as an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. For example, identity and contact details, marital status and financial information.
We may also collect sensitive information for specific purposes. For example, information about your health to enable the credit provider to assess an application you make for mortgage protection insurance and calculate any premiums. If we need this type of information, we will ask for your consent.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We will always aim to collect your personal information directly from you. If for some good reason, we are unable to do so, we may involve another organisation. For example, we may need to request a credit report from a credit reporting body when you apply for a credit facility. Before doing so or prior to collecting the information we need, we will inform you of the type of organisations we intend to disclose your personal information to. We may also collect your personal information through third parties who undertake the collection on our behalf.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect and receive personal information from you or from other business referrers in order to conduct our business so that we can:
1. submit your application for credit to a supplier;
2. identify and tell you via direct marketing communications about other products or services offered by us or a third party that may interest you (unless you tell us not to);
3. administer our customer relationships;
4. for internal purposes, including for reporting and analytical purposes;
5. meet our legal and regulatory reporting obligations;
6. establish a customer marketing program;
7. system development testing purposes;
8. any other purpose related to the above.
As stated above, we may use the information we gather to provide you with targeted communications about products and services we think will be of interest to you. We may also send you details of offers or services provided by our business partners and related entities. These direct marketing offers and promotions are designed to make your life easier, not harder.
You may at any time choose not to receive these communications. Doing so will not cost you anything, and we commit to ensure you stop receiving any unwanted communications as soon as possible. If you do not want to receive such marketing communications, please write to us at the following address:
Right Choice Mortgage Solutions
PO Box 6140
Footscray Vic 3012
or email the Compliance Manager at jennie@rightchoicefinance.com
WHY DO WE EXCHANGE YOUR INFORMATION WITH ANOTHER ORGANISATION?
As a Mortgage Broker, we provide you with products and services through our Accredited Broker network. That means we partner with other organisations who provide and support the products and services we offer. In order to submit your application to a supplier for consideration, we will need to provide such supplier with the personal information you have provided.
As you will appreciate, in certain circumstances we may be compelled by law to disclose your personal information to various authorities. For instance, we may be required under the Anti-Money Laundering and Counter-Terrorism Financing Act to disclose details of financial transactions and we may also be compelled under tax laws to provide such information to regulators.
Other organisations which we may exchange your personal information with may include:
1. credit providers;
2. credit reporting bodies;
3. government and law enforcement agencies;
4. our suppliers, associates, service providers or contractors (including, for example, call centre, stationery printing houses, mail houses, information technology, marketing agencies, and marketing research companies etc);
5. any person who proposes to guarantee or has guaranteed repayment of any credit provided to you;
6. mortgage insurers, brokers, originators and/or managers, financial consultants, accountants, lawyers or real estate agents;
7. third parties to enable them to contact you to offer their products and services or to determine if you would be interested in the products and services; and
8. any person considering acquiring or taking an interest in our business.
Before we disclose any of your personal information to any other organisation, we will take reasonable steps to ensure that:
1. The organisation has the same commitment as us to the protection of your personal information; AND
2. You have consented to us doing so.
By consent, we mean approval in writing, orally, or implied from your dealings with us.
DISCLOSURE OF PERSONAL INFORMATION OVERSEAS
We may hold or process your information on servers located overseas for filtering, hosting or storage purposes, reporting and analytical purposes and for system development testing purposes. If we do this, we make sure that such organisations have the appropriate data handling and security arrangements in place to ensure compliance with this Privacy Policy. Australia’s Privacy Act may not apply to such overseas organisations.
ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION
It is important for us, and for you, that the information we hold is accurate and up to date. In this, we rely on you to help us. We ask that you contact us whenever there are any changes to your personal information, so that we can update our records.
The personal information we hold about you is yours to access and correct, and as such we can provide you with general information, such as your name, address and contact details quite easily. There is no fee for making the initial request. More detailed information may not be as easy for us to access, and if necessary, in some cases there may be an access charge to cover the time we spend locating, compiling and explaining the information you ask for. If there is an access charge, we’ll give you an estimate up front and confirm that you’d like us to proceed. Generally, the access charge is based on an hourly rate plus any photocopying costs or other out-of-pocket expenses. You’ll need to make the payment before we start.
The process of providing you with access to or correcting your personal information may take up to 30 working days from the date of your request. If we refuse to give you access to or correct your information, we must give you written notice setting out the reasons for the refusal and the mechanisms available for you to complain about the refusal.
If you need to access or correct your detailed information, just write to us at the following address:
Right Choice Financial Solutions
PO Box 6140
Footscray Vic 3012
or email the Compliance Manager at jennie@rightchoicefinance.com
SECURITY AND STORAGE OF YOUR PERSONAL INFORMATION
HOW LONG DO WE KEEP INFORMATION ABOUT YOU?
By law, we are required to hold certain information about you, even after you are no longer a customer. We may also hold certain information about you if it is needed for a purpose which you are aware of or reasonably expect us to hold the information. When your information is no longer needed or required to be held by law, it will be destroyed or de-identified.
HOW SAFE AND SECURE IS THE INFORMATION WE HOLD ABOUT YOU?
We will take great care to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorized access, modification or disclosure.
Our website uses encryption techniques to enhance your privacy and security when using our website.
IF YOU HAVE A PRIVACY COMPLAINT
Jennifer Margaret Forson, Right Choice Mortgage Solutions & Right Choice Financial Solutions values our customers. We will always aim to be fair and responsive. If you have a complaint, including a complaint about Right Choice Mortgage Solutions compliance with the APPs, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner. If you wish to complain, at any time, about the handling, use or disclosure of your personal information, or about National Mortgage Brokers compliance with the APPs, just write to us at the following address:
Right Choice Financial Solutions
PO Box 6140
Footscray Vic 3012
or email the Compliance Manager at jennie@rightchoicefinance.com
We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Australian Information Commissioner, who can be contacted at:
Office of the Australian Information Commissioner (OAIC)
Level 3
175 Pitt Street
Sydney NSW 2000
You can request further information about the way we manage the personal information that we hold by writing to:
Right Choice Financial Solutions
PO Box 6140
Footscray Vic 3012
or email the Compliance Manager at jennie@rightchoicefinance.com
COMPLAINTS & HOW TO RESOLVE THEM
Internal Dispute Resolution (IDR) & External Dispute Resolution (EDR) Facilities
It’s important and, indeed, a requirement that we have in place functional and ongoing internal and external complaint handling procedures.
Having robust processes and systems for dealing with complaints and disputes is an essential part of good business practice.
We are committed to meeting if not exceeding your expectations whenever possible. Much as we all dislike receiving complaints, we recognise that dissatisfied clients have a right to complain and to have their complaint handled in a professional manner.
Complaints are seen as an opportunity to obtain feedback about a product or service experience. We use them as a way to improve our service and relationships with our clients.
Right Choice Financial Solutions has a formal complaints procedure. Should you have any cause for complaints about our service please raise the matter with us on 03 9747 6384.
Should you not be happy with the response to your complaint you have the right to take your complaint to the Australian Financial Complaints Authority (AFCA), who can be contacted on 1800 931 678.
We are members of the Australian Financial Complaints Authority, an external dispute resolution facility. There will not be any charge to you for the lodging of and standard investigation of your complaint.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001